Terms and Conditions

Offer Terms and Conditions

Half price customised facials - Existing clients onlyPlusMinus

Receive a half price customised facial if you purchase a treatment within 30 days of receipt of either the ‘It’s time to think about you’ email, or ‘Goodbye stray hairs’ email. Subject to availability, not to be used in conjunction with any other offer. Offer can be stopped at any time.

Liverpool Street New Clinic OffersPlusMinus

Spend £100 on products and receive a free treatment worth £115: Treatment voucher must be used by the 30th August 2018. Treatments can be of higher value and difference paid but if the treatments are of lower value no difference will be refunded. Must be used in one transaction. Valid on Laser hair removal and skin treatments. Excluded electrolysis hair removal, skin imperfection removal, injectables and retail. Can only be used in our city clinic. No cash value. Cannot be used in conjunction with any other offer.

Spend over £500 on skin and laser treatments and receive a free treatment worth £115: Treatment voucher must be used by the 30th August 2018. Treatments can be of higher value and difference paid but if the treatments are of lower value no difference will be refunded. Must be used in one transaction. Valid on Laser hair removal and skin treatments. Excluded electrolysis hair removal, skin imperfection removal, injectables and retail. Can only be used in our city clinic. No cash value. Cannot be used in conjunction with any other offer.

Receive a free treatment worth £115 with any injectable treatment in June and July: Treatment voucher must be used by the 30th August 2018. Treatments can be of higher value and difference paid but if the treatments are of lower value no difference will be refunded. Must be used in one transaction. Valid on skin treatments. Excluded laser hair removal, electrolysis hair removal, skin imperfection removal, injectables and retail. Can only be used in our city clinic. No cash value. Cannot be used in conjunction with any other offer.

Refer a friend to our new Liverpool Street clinic and receive a free treatment worth £115: excludes injectable, skin imperfection removal (advanced electrolysis), electrolysis hair removal treatments and retail products. Treatment is subject to consultation, practitioner and appointment availability. £115 is not redeemable off the price of any treatment course. Treatments of a higher value may be taken, providing the difference is paid. Treatments include laser hair removal single treatment to the value of £115/Customised facial/Skin resurfacer/Skin peel/Microdermabrasion. Cannot be used in conjunction with any other offer.

Free treatment voucherPlusMinus

Your free treatment voucher entitles you to one free treatment at any DestinationSkin clinic to the value of £115, including laser hair removal /Customised facial/Skin resurfacer/Skin peel/Microdermabrasion. Voucher excludes the following treatments: injectable, skin imperfection (advanced electrolysis), electrolysis hair removal and retail products. Treatment is subject to consultation, practitioner and appointment availability. £115 is not redeemable off the price of any treatment course. Treatments of a higher value may be taken, providing the difference is paid. Cannot be used in conjunction with any other offer.

Standard Terms and Conditions

Consultation FeePlusMinus

Consultations for laser hair removal & skin treatments are completely free! We will however ask for a fully refundable £25 deposit at the time of booking to secure your appointment. This will either be fully refunded after your consultation or deducted from the cost of treatment/products you purchase. A £50 deposit is taken for consultations with our Medical team for any injectable treatments and prescription skincare, this is fully redeemable off the cost of treatment or prescription skincare as prescribed should you decide to proceed. Unfortunately due to appointment demand if you fail to give us 48 hours’ notice or do not attend your consultation the deposit will not be non-refundable.

DestinationSkin Treatment CoursesPlusMinus

All our treatment courses are valid for 15 months from the date of purchase. It is highly recommended that you maintain the frequency of appointments as recommended by your practitioner to ensure that you are able to have all purchased treatment sessions within the 15 months. We will notify you via email in advance of when your treatment sessions are nearing expiry. It is your responsibility to notify us if you are on any medication, change medication or have any medical conditions, including pregnancy, that prevent you from fulfilling your treatments, whereby your course can be put on hold.

If you are not receiving the expected results from your treatment course you have the option to swap your treatment course for an alternative treatment of the same value (excludes retail products). In the event of selecting a cheaper treatment course no refund with be given, you may choose a treatment of higher value but the difference must be paid. All course prices are subject to change without prior notice.

Mix & Match CoursesPlusMinus

You cannot purchase more than one of the same course as part of this offer for example you wouldn’t be able to purchase 2 Laser Hair Removal underarm courses. Courses must be purchased at the same time to benefit from the discount. The discount is deducted off all courses purchased together. Excludes Injectable treatments courses.

Price Match PromisePlusMinus

If you receive a genuine quote from a competitor for the same like for like treatment we will match your quote. This must be the same treatment, using like for like machinery or products, the same area of treatment and the same number of treatments. The quote must be in writing from the company and must be from the last 30 days. DestinationSkin reserves the right not to match the quote should this not be deemed like for like. Can be used on Injectable treatments providing its your first booking of injectables and the person performing the treatment has the same level of medical qualification and the products being used are like for like. DestinationSkin will only price match against clinics of a similar set up working from a clinical environment (not at home or rented chair set ups). Price Match Promise is at the discretion of the clinic manager.

Loyalty CardPlusMinus

LASER HAIR REMOVAL / SKIN TREATMENTS LOYALTY CARD
Collect a stamp at each appointment and once you have collected 6 stamps you are eligible to receive 20% off your next Laser Hair Removal or Skin treatment course. Only 1 stamp can be collected per appointment and per day. Stamps are not received for test patches or assessments. The 20% Discount is only redeemable off your next treatment of something new for example: a new area of Laser Hair Removal or a new skin treatment course. Excludes the following treatments: Laser Hair Removal Hair-All-Gone, Sclerotherapy, Electrolysis Hair Removal, Advanced Electrolysis for skin imperfections and Injectable courses. Loyalty card is valid for 18 months from the date of issue and discount must be taken within 30 days of the card expiry. Discount cannot be used in conjunction with any other offer and is subject to review and may change at any given time without prior notice. DestinationSkin reserves the right to withdraw or amend the scheme at any time.

INJECTABLES LOYALTY CARD
Collect a stamp at each appointment and once you have collected 4 stamps you are eligible to receive 20% off your next Botox/Filler treatment or a FREE single session of Laser Hair Removal/Skin Treatment. You must collect four Botox stamps or four Filler stamps to qualify for the discount, stamps cannot be mixed across Botox and Filler treatments. Only 1 stamp per appointment, however two stamps will be issued if Botox and Filler is carried out on the same day. Stamps will not be awarded for follow-up appointments or discounted treatments (eg treatments that are less than the full advertised price). Free Laser Hair Removal/Skin treatment excludes the following treatments Laser Hair Removal Hair-All-Gone, Sclerotherapy, Injectable Treatments, Electrolysis Hair Removal and retail skincare products. 20% off your next Botox/Filler treatment is only applicable to full price treatments and will not be deducted off discounted treatments (eg treatments that are less than the full advertised price). Loyalty card is valid for 18 months from the date of issue and the discount must be used within 30 days of expiry of the card. Discount cannot be used in conjunction with any other offer and is subject to review and may change at any given time without prior notice. DestinationSkin reserves the right to withdraw or amend the scheme at any time.

Recommend a FriendPlusMinus

Referring friend: We will add £50 to your account for each friend you recommend. Can only be redeemed when the referring friend purchases their first treatment, with a minimum spend of £150. There’s no maximum number of friends you can refer. You can store up to 2 referral rewards on your account, i.e. a maximum of £100 to be redeemed against a treatment purchase. Refer a friend scheme excludes products, electrolysis, hair all gone & top-up courses. To redeem your reward, you must also spend a minimum of: £100 with 1 friend on account or £150 with 2 friends on account. Not to be used in conjunction with any other offer. No cash alternative.

Referred friend: Receive £50 off your first treatment. Minimum spend of £150. Cannot be used in conjunction with any other offer. Normal consultation rules apply.

Rewards for ReviewsPlusMinus

Leave a review on either our TrustPilot or Google Review platforms and be entered into a monthly draw to win a £25 DestinationSkin gift voucher. Winners are picked at random. One review entry per person per platform. If the winner does not respond to contact from Marketing within one month, another winner will be picked. Voucher expires 3 months from issue.

Online ShopPlusMinus

The following Terms and Conditions apply to all transactions on the DestinationSkin online shop, please scroll through this screen, read them carefully and print a copy for future reference. Online Shop Pricing & Availability All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s). Online Shop Authenticity We guarantee that all advertised products are 100% genuine. Online Shop Images Product images are for illustrative purposes only and may differ from the actual product. Online Shop Product Details Some products may have an associated image or photo, these are for reference only and should be considered illustrative. Online Shop Customer Orders: Delivery We are currently only able to service customers in the UK market. All deliveries are sent out using Royal Mail and may require a signature on receipt. We aim to dispatch all deliveries within 2-3 working days of receiving your order. Any queries or questions regarding our online shop, please email enquiry@destinationskin.com or contact our support office on 0845 125 8415. Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date, however, you can nominate an alternative delivery address if this is more convenient. Simply fill in an alternative delivery address when you place your order. Online Shop Order Payment Payment online can be made using Paypal. Payment will be debited to your account before despatch of your purchase. We will take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from DestinationSkin. Online Shop Returns,  Order Cancellation & Incorrect Items If a product has been damaged in transit or is faulty, please contact us on 0845 125 8415 within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge. Please note errors occur time to time, if you have received an incorrect item please contact us on 0845 125 8415 within 3 working days of receipt to arrange the correct items to be delivered. Failure to contact us within this time scale will result in full payment of the item you wish to receive. If your parcel delivery has been attempted, a card left and not collected at your local Royal Mail depot after 18 days, the order will be sent back to the DestinationSkin head office. If this happens please contact us within 28 days of the initial order date and we can resend the items to you at your cost.  If you contact us outside of the 28 days unfortunately we cannot offer a refund.

 

 

Online Shop Cancellation of Orders Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 3 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email or fax at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever. If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :- When you receive your order, as per the EU Distance Selling Directive, you have a “cooling off period” of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from DestinationSkin. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us You must contact us by phone to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods. These conditions do not affect your statutory rights It is always helpful to know why you have changed your mind and cancelled an order. Online Shop Order Confirmation You will be sent an e-mail confirming receipt of your order with DestinationSkin. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale Online Shop Security Personal and credit card details are sent to us using secure Internet Technology. This provides a secure link between your computer and our site when transferring personal and payment information. We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from DestinationSkin. Data Privacy We will not and do not supply any of your details to any third party at all. We are registered under the Data Protection Act 1984 (Registration Number Z872515X). The privacy of your personal information is very important to us. Please see our privacy policy above. From time to time we may send you e-mail notifications of New arrivals or promotions from DestinationSkin. In all e-mails you will be given the option to be removed from our mailing list, which will mean removal of your details from our mailing list. You will not be sent future correspondence unless you request to be added to our mailing list at a later date. If you have saved your login details, you may also opt out or in from future mailings by changing your mailing list options. DestinationSkin will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law. As a statement these Terms and Conditions do not affect your statutory rights as a consumer. Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us. DestinationSkin 1st Floor Lancaster House Edison Park Hindle Way Swindon SN3 3RT 0845 125 8415 VAT No. GB 826490318

Corporate discountPlusMinus

10% off corporate discount. Can only be used on single treatments and not in conjunction with any other offer. Excludes Retail and Medical Director Injectable treatments. Approved partnership with the clinic manager must be gained prior to corporate discount being authorised. This offer can be stopped at any time.