• Terms and Conditions


This page contains details for all Terms & Conditions relating to DestinationSkin.

Consultation FeePlusMinus

Consultations for laser hair removal & skin treatments are completely free! We will however ask for a fully refundable £25 deposit at the time of booking to secure your appointment. This will either be fully refunded after your consultation or deducted from the cost of treatment/products you purchase. A £50 deposit is taken for consultations with our Medical team for any injectable treatments, this is fully redeemable off the cost of treatment should you decide to proceed. Unfortunately due to appointment demand if you fail to give us 48 hours’ notice or do not attend your consultation the deposit will not be non-refundable.

Price Match PromisePlusMinus

If you receive a genuine quote from a competitor for the same like for like treatment we will match your quote. This must be the same treatment, using like for like machinery, the same area and the same number of treatments. The quote must be in writing from the company and must be recent and valid. DestinationSkin reserves the right not to match the quote should this not be deemed like for like. Price Match Promise is at the discretion of the clinic manager. Cannot be used on Injectable treatments

Mix & Match Course OfferPlusMinus

You cannot purchase more than one of the same course as part of this offer for example you wouldn’t be able to purchase 2 Laser Hair Removal underarm courses. Courses must be purchased at the same time to benefit from the discount. The discount is deducted off all courses purchased together. Excludes Injectable treatments courses.

Recommend a FriendPlusMinus

Referring friend: We will add £50 to your account for each friend you recommend. Can only be redeemed when the referring friend purchases their first treatment, with a minimum spend of £150. There’s no maximum number of friends you can refer. You can store up to 2 referral rewards on your account, i.e. a maximum of £100 to be redeemed against a treatment purchase. Refer a friend scheme excludes products, electrolysis,  hair all gone & top-up courses. To redeem your reward, you must also spend a minimum of: £100 with 1 friend on account or £150 with 2 friends on account.  Not to be used in conjunction with any other offer. No cash alternative.

 

Referred friend: Receive £50 off your first treatment. Minimum spend of £150. Cannot be used in conjunction with any other offer.  Normal consultation rules apply.

Loyalty CardPlusMinus

Loyalty Card

LASER HAIR REMOVAL / SKIN TREATMENTS LOYALTY CARD

Collect a stamp at each appointment and once you have collected 6 stamps you are eligible to receive 20% off your next Laser Hair Removal or Skin treatment course. Only 1 stamp can be collected per appointment and per day. Stamps are not received for test patches or assessments. The 20% Discount is only redeemable off your next treatment of something new for example: a new area of Laser Hair Removal or a new skin treatment course. Excludes the following treatments: Laser Hair Removal Hair-All-Gone, Sclerotherapy, Electrolysis Hair Removal, Advanced Electrolysis for skin imperfections and Injectable courses. Loyalty card is valid for 18 months from the date of issue and discount must be taken within 30 days of the card expiry. Discount cannot be used in conjunction with any other offer and is subject to review and may change at any given time without prior notice. DestinationSkin reserves the right to withdraw or amend the scheme at any time.

INJECTABLES LOYALTY CARD

Collect a stamp at each appointment and once you have collected 4 stamps you are eligible to receive 20% off your next Botox/Filler treatment or a FREE single session of Laser Hair Removal/Skin Treatment. You must collect four Botox stamps or four Filler stamps to qualify for the discount, stamps cannot be mixed across Botox and Filler treatments. Only 1 stamp per appointment, however two stamps will be issued if Botox and Filler is carried out on the same day. Stamps will not be awarded for follow-up appointments or discounted treatments (eg treatments that are less than the full advertised price). Free Laser Hair Removal/Skin treatment excludes the following treatments Laser Hair Removal Hair-All-Gone, Sclerotherapy, Injectable Treatments, Electrolysis Hair Removal and retail skincare products. 20% off your next Botox/Filler treatment is only applicable to full price treatments and will not be deducted off discounted treatments (eg treatments that are less than the full advertised price). Loyalty card is valid for 18 months from the date of issue and the discount must be used within 30 days of expiry of the card. Discount cannot be used in conjunction with any other offer and is subject to review and may change at any given time without prior notice. DestinationSkin reserves the right to withdraw or amend the scheme at any time.

 

Rate & Review free treatmentPlusMinus

Complimentary treatment must be a new treatment or treatment area that a client hasn’t previously had. Subject to availability and selected appointment times. Some treatments require additional preparation using recommended skincare products prior to the treatment, these products are not included within the offer. Excludes injectable treatments, Micro-needling and all retail products. Offer expires 31st December 2017. Clinics have the right to withdraw this offer at any point. A £25 deposit will be required to secure your booking slot, this is fully refundable after treatment.

Treatment VouchersPlusMinus

Vouchers can be exchanged for any goods/service at DestinationSkin clinic (excluding retail products) and must be redeemed at time of treatment. Vouchers cannot be exchanged or refunded for cash. Voucher is valid for the face value of treatment and can only be exchanged for treatments of a higher price on payment of the difference (excludes electrolysis and injectables). This voucher has £0 value and remains the property of DestinationSkin.

Course SwapPlusMinus

Purchased courses of treatment may be swapped to any other treatment at Destination Skin (excludes retail products). Course value must be like for like and no refund will be issued.

DestinationSkin Online ShopPlusMinus

The following Terms and Conditions apply to all transactions on the DestinationSkin online shop, please scroll through this screen, read them carefully and print a copy for future reference. Online Shop Pricing & Availability All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s). Online Shop Authenticity We guarantee that all advertised products are 100% genuine. Online Shop Images Product images are for illustrative purposes only and may differ from the actual product. Online Shop Product Details Some products may have an associated image or photo, these are for reference only and should be considered illustrative. Online Shop Customer Orders: Delivery We are currently only able to service customers in the UK market. All deliveries are sent out using Royal Mail and may require a signature on receipt. We aim to dispatch all deliveries within 2-3 working days of receiving your order. Any queries or questions regarding our online shop, please email enquiry@destinationskin.com or contact our support office on 0845 125 8415. Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date, however, you can nominate an alternative delivery address if this is more convenient. Simply fill in an alternative delivery address when you place your order. Online Shop Order Payment Payment online can be made using Paypal. Payment will be debited to your account before despatch of your purchase. We will take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from DestinationSkin. Online Shop Returns,  Order Cancellation & Incorrect Items If a product has been damaged in transit or is faulty, please contact us on 0845 125 8415 within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge. Please note errors occur time to time, if you have received an incorrect item please contact us on 0845 125 8415 within 3 working days of receipt to arrange the correct items to be delivered. Failure to contact us within this time scale will result in full payment of the item you wish to receive. If your parcel delivery has been attempted, a card left and not collected at your local Royal Mail depot after 18 days, the order will be sent back to the DestinationSkin head office. If this happens please contact us within 28 days of the initial order date and we can resend the items to you at your cost.  If you contact us outside of the 28 days unfortunately we cannot offer a refund.

 

 

Online Shop Cancellation of Orders Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 3 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email or fax at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever. If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :- When you receive your order, as per the EU Distance Selling Directive, you have a “cooling off period” of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from DestinationSkin. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was despatched by us You must contact us by phone to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods. These conditions do not affect your statutory rights It is always helpful to know why you have changed your mind and cancelled an order. Online Shop Order Confirmation You will be sent an e-mail confirming receipt of your order with DestinationSkin. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale Online Shop Security Personal and credit card details are sent to us using secure Internet Technology. This provides a secure link between your computer and our site when transferring personal and payment information. We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from DestinationSkin. Data Privacy We will not and do not supply any of your details to any third party at all. We are registered under the Data Protection Act 1984 (Registration Number Z872515X). The privacy of your personal information is very important to us. Please see our privacy policy above. From time to time we may send you e-mail notifications of New arrivals or promotions from DestinationSkin. In all e-mails you will be given the option to be removed from our mailing list, which will mean removal of your details from our mailing list. You will not be sent future correspondence unless you request to be added to our mailing list at a later date. If you have saved your login details, you may also opt out or in from future mailings by changing your mailing list options. DestinationSkin will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law. As a statement these Terms and Conditions do not affect your statutory rights as a consumer. Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us. DestinationSkin 1st Floor Lancaster House Edison Park Hindle Way Swindon SN3 3RT 0845 125 8415 VAT No. GB 826490318