Terms and Conditions

Offer Terms and Conditions

Up to 25% off Skin Treatment Courses PlusMinus

  • Discount applicable to courses only
  • 15% off a course of 3 treatments and 25% off a course of 6.
  • Applies to all skin peels, DermaQuest Sweet Collection, microneedling, Kleresca* IPL,microdermabrasion, laser collagen treatments when bought as courses.
  • Not to be used in conjunction with any other offer.
  • Available until November 30th 2019.
  • *Kleresca is available in courses of 4, 6 and 12. Save 15% off a course of 4 or 6 and 15% off a course of 12.

Up to 40% Mix and Match - Laser Hair RemovalPlusMinus

Standard Mix and Match savings on laser hair removal

  • Applicable on laser hair removal only. Minimum of 6 sessions within a course.
  • You cannot purchase more than one of the same course as part of this offer – for example, you can’t purchase 2 Laser Hair Removal underarm courses.
  • Courses must be purchased at the same time to benefit from the discount.
  • The discount is deducted off all courses purchased together by an individual.
  • All treatments to be redeemed by the individual who purchased the treatment.

Available until 30th November

Laser hair removal from £35PlusMinus

  • Applicable on laser hair removal only. Applicable to courses of 3, 6 and 9.
  • All treatments to be redeemed by the individual who purchased the treatment.

Available until 30th November.

Standard Terms and Conditions

Consultation FeePlusMinus

Consultations for laser hair removal & skin treatments are completely free! We will however ask for a fully refundable £25 deposit at the time of booking to secure your appointment. This will either be fully refunded after your consultation or deducted from the cost of treatment/products you purchase. A £50 deposit is taken for consultations with our Medical team for any injectable treatments and prescription skincare, this is fully redeemable off the cost of treatment or prescription skincare as prescribed should you decide to proceed. Unfortunately due to appointment demand if you fail to give us 48 hours’ notice or do not attend your consultation the deposit will not be non-refundable.

DestinationSkin Treatment CoursesPlusMinus

All our treatment courses are valid for 15 months from the date of purchase. It is highly recommended that you maintain the frequency of appointments as recommended by your practitioner to ensure that you are able to have all purchased treatment sessions within the 15 months. We will notify you via email in advance of when your treatment sessions are nearing expiry. It is your responsibility to notify us if you are on any medication, change medication or have any medical conditions, including pregnancy, that prevent you from fulfilling your treatments, whereby your course can be put on hold.

If you are not receiving the expected results from your treatment course you have the option to swap your treatment course for an alternative treatment of the same value (excludes retail products). In the event of selecting a cheaper treatment course no refund with be given, you may choose a treatment of higher value but the difference must be paid. All course prices are subject to change without prior notice.

Mix & Match CoursesPlusMinus

You cannot purchase more than one of the same course as part of this offer for example you wouldn’t be able to purchase 2 Laser Hair Removal underarm courses. Courses must be purchased at the same time to benefit from the discount. The discount is deducted off all courses purchased together by an individual. Excludes Injectable treatments courses. All treatments to be redeemed by the individual who purchased the treatment.

 

Price Match PromisePlusMinus

If you receive a genuine quote from a competitor for the same like for like treatment we will match your quote. This must be the same treatment, using like for like machinery or products, the same area of treatment and the same number of treatments. The quote must be in writing from the company and must be from the last 30 days. DestinationSkin reserves the right not to match the quote should this not be deemed like for like. Can be used on Injectable treatments providing its your first booking of injectables and the person performing the treatment has the same level of medical qualification and the products being used are like for like. DestinationSkin will only price match against clinics of a similar set up working from a clinical environment (not at home or rented chair set ups). Price Match Promise is at the discretion of the clinic manager. Price matches cannot be made against discounted competitor prices.

Recommend a FriendPlusMinus

Referring friend: We will add £50 to your account for each friend you recommend. Can only be redeemed when the referring friend purchases their first treatment, with a minimum spend of £150. There’s no maximum number of friends you can refer. You can store up to 2 referral rewards on your account, i.e. a maximum of £100 to be redeemed against a treatment purchase. Refer a friend scheme excludes products, electrolysis, hair all gone & top-up courses. To redeem your reward, you must also spend a minimum of: £100 with 1 friend on account or £150 with 2 friends on account. Not to be used in conjunction with any other offer. No cash alternative.

Referred friend: Receive £50 off your first treatment. Minimum spend of £150. Cannot be used in conjunction with any other offer. Normal consultation rules apply.

Rewards for ReviewsPlusMinus

Leave a review on either our TrustPilot or Google Review platforms and be entered into a monthly draw to win a £25 DestinationSkin gift voucher. Winners are picked at random. One review entry per person per platform. If the winner does not respond to contact from Marketing within one month, another winner will be picked. Voucher expires 3 months from issue.

Online ShopPlusMinus

The following Terms and Conditions apply to all transactions on the DestinationSkin online shop, please scroll through this screen, read them carefully and print a copy for future reference.

Online Shop Pricing & Availability: All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Online Shop Authenticity: We guarantee that all advertised products are 100% genuine.

Online Shop Images: Product images are for illustrative purposes only and may differ from the actual product.

CUSTOMER ORDERS:

Delivery: We are currently only able to service customers in the UK market. All deliveries are sent out via 1st Class Royal Mail and may require a signature on receipt. Any orders over £150 will be sent via Signed For delivery. We aim to dispatch all deliveries within 2-3 working days of receiving your order. Any queries or questions regarding our online shop, please email enquiry@destinationskin.com or contact our support office on 0845 125 8415.

Online Shop Order Payment: Payment online can be made using Paypal or via Debit or Credit card. Payment will be debited to your account before despatch of your purchase. We will take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from DestinationSkin.

Online Shop Returns,  Order Cancellation & Incorrect Items: If a product has been damaged in transit, is faulty, or is incorrect please contact us on 0845 125 8415 within 3 working days of order receipt to arrange a replacement or a refund and return the item to us at the following address: DestinationSkin, Lancaster House, Edison Park, Hindle Way, Swindon, SN3 3RT. In such cases of returning the item, any replacement will be sent with no further P&P charge, via Second Class post. Failure to contact us within this time scale will result in full payment of the item you wish to receive. If your parcel delivery has been attempted and a card has been left but you have not collected it at your local Royal Mail depot after 18 days, the order will be sent back to the DestinationSkin head office. If this happens please contact us within 28 days of the initial order date and we can resend the items to you at your cost.  If you contact us outside of the 28 days unfortunately we cannot offer a refund.

Online Shop Cancellation of Orders: Except at the busiest time of the year, e.g. Christmas, orders are normally despatched to you within 3 working days of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email or fax at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever. If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply: When you receive your order, as per the EU Distance Selling Directive, you have a “cooling off period” of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally despatched from DestinationSkin. We will not accept for exchange or refund of any item which has been used or is not in the exact condition in which it was despatched by us. You must contact us by phone to confirm which items are being returned. You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods. These conditions do not affect your statutory rights. It is always helpful to know why you have changed your mind and cancelled an order.
Online Shop Order Confirmation: You will be sent an email confirming receipt of your order with DestinationSkin. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.
Online Shop Security: Personal and credit card details are sent to us using secure Internet Technology. This provides a secure link between your computer and our site when transferring personal and payment information. We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from DestinationSkin.
Data Privacy: We will not and do not supply any of your details to any third party at all. We are registered under the Data Protection Act 1984 (Registration Number Z872515X). The privacy of your personal information is very important to us. Please see our privacy policy above. From time to time we may send you email notifications of new arrivals or promotions from DestinationSkin. In all emails you will be given the option to be removed from our mailing list, which will mean removal of your details from our mailing list. You will not be sent future correspondence unless you request to be added to our mailing list at a later date. If you have saved your login details, you may also opt out or in from future mailings by changing your mailing list options. DestinationSkin will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law. As a statement these Terms and Conditions do not affect your statutory rights as a consumer. Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.
DestinationSkin 1st Floor Lancaster House Edison Park Hindle Way Swindon SN3 3RT 0845 125 8415 VAT No. GB 826490318

Local business discountPlusMinus

20% off your first course of treatments and a free treatment voucher if you work at a business local to one of our clinics: proof of workplace required. Offer excludes injectables and electrolysis. Not to be used in conjunction with any other offer.

10% off for Basingstoke Together membersPlusMinus

10% off discount for Basingstoke Together members at our Basingstoke clinic only. Can only be used on single treatments and not in conjunction with any other offer. Excludes Retail and Medical Director Injectable treatments. This offer can be stopped at any time.

10% off in Basingstoke when you quote FestivalPlusMinus

10% off discount when you quote ‘Festival’ at our Basingstoke clinic only. Can only be used on single treatments and not in conjunction with any other offer. Excludes Retail and Medical Director Injectable treatments. This offer can be stopped at any time.

25% NHS, Police, Fire and Forces DiscountPlusMinus

25% discount applicable to a single treatment or course of treatments. Cannot be used against doctor consultations, electrolysis or  injectable treatments. Not to be used in conjunction with any other offer or promotion. Proof of employment required when treatment purchase; we accept Blue Light Cards and Defence Discount Service Cards. Not redeemable against retail products. Offer available to new and existing clients. Only available during off-peak time slots.

25% student discountPlusMinus

25% discount applicable to a single treatment or course of treatments. Cannot be used against doctor consultations, electrolysis or  injectable treatments. Not to be used in conjunction with any other offer or promotion. Valid NUS card required when treatment purchased. Not redeemable against retail products. Offer available to new and existing clients. Only available during off-peak time slots.