Cancellation, Childcare & Refund Policy
Please be aware that we have a 48 hour cancellation policy at DestinationSkin. If you wish to cancel, or rearrange your appointment you need to let us know at least 48 hours before your appointment.
Unfortunately you will be liable to pay a cancellation fee of 50% of the treatment, or alternatively forfeit a treatment if you are on a pre-paid course if the cancellation period is not adhered to.
Please be aware if that if you arrive for a pre-booked laser/IPL treatment, and it is considered unsafe to continue your treatment due to recent sun exposure or the skin holding a tan (real or fake) you will also be liable to pay the cancellation fee.
We hope you understand that our appointments are limited and we constantly endeavour to accommodate appointments for all of our clients at the times and days most convenient to them. Therefore, it is a waste of appointment time if a clinic room has been booked out for a treatment that cannot be carried out due to a last minute cancellation
Please note that we do not offer refunds on any treatment or product purchases. However, if you change your mind about your purchase within 14 days, we are happy to exchange it for another treatment or product or offer you a credit note. This policy does not apply to products which have been used or opened.
If you have purchased products online please read our eshop terms and conditions here
Child Supervision In Clinic
Children are welcome into our clinic however we regret that our staff members are unable to supervise children during treatments for both health and safety and insurance purposes.
Please could we politely ask that you do not bring your children along to your appointment with us unless they are supervised by another adult.
Children will not be allowed into treatment rooms for health and safety reasons.
We apologise for any inconvenience caused.
If you have any further queries please call us on 0845 125 8415